Pinnacle
RCD-5020 Problems
Although the firmware in this drive is
upgradeable, I could find no such information on any site concerning this. So 'tough
luck' is my only response at this time - if I do find more information about it, or if
anyone e-mails me more information on this, I'll update this site...
Pinnacle customer support is reported to be
almost nonexistent, except for some recent tech support via e-mail. Many owners of the
RCD-5040 are perfectly happy with their drive, but most of the stories about Pinnacle's
product support are negative.
Pinnacle earned a bad reputation after shipping drives with buggy firmware, a poorly
ventilated enclosure, and bad customer support.
Make sure you've got up to date ASPI
drivers. (Check here for those).
Don't forget to read important information
concerning possible software conflicts with Nero and Adaptec.
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